Support / direct from the bench
How this all works.
One person builds the pedals and answers the email. If this page does not cover your situation, write to me directly—I would rather sort it out than have you guess.
01 / Manuals
Read before plugging in.
Quick starts, control maps, performance functions, setup, routing, and specifications for the pedals currently out in the world.
You Need to Wake Up
Stereo granular memory reverb / four-page PDF
Diphenhydramine / Hat Man Delay
Digitally controlled analog delay / two-page PDF
Critical Mass
Dual analog drive / one-page quick-start PDF
02 / Shipping
Getting it to you.
Current flat rates from Big Cartel, in Canadian dollars. Orders leave Alberta with tracking via Canada Post or an equivalent carrier.
| Destination | Price | Timing |
|---|---|---|
| Alberta | Free | Standard: 2–5 business days. |
| Rest of Canada | CA$20 | Standard: 2–5 business days. |
| Northern + Western Europe | CA$30 | Chit Chats International Tracked: 8–27 business days. |
| United Kingdom | CA$30 | Chit Chats International Tracked: 8–27 business days. |
| Australia | CA$35 | International Standard: 7–14 business days. |
| New Zealand | CA$35 | Chit Chats International Tracked: 8–27 business days. |
| South Africa | CA$40 | PostNL International Packet Tracked: 5–20 business days. |
| Other destinations | Quote | Email your country and postal code before ordering. |
European regions: Belgium, Denmark, Finland, France, Germany, Ireland, the Netherlands, Norway, Spain, and Sweden. The United Kingdom is listed separately at the same rate.
In-stock orders: Leave within 2–3 business days. The table shows the carrier’s delivery estimate after dispatch.
Preorders: The estimate on the product listing is current. You Need to Wake Up and Hat Man Delay are estimated to ship in September 2026.
Duties + taxes: Import duties, taxes, and carrier handling fees outside Canada are the buyer’s responsibility.
03 / Returns + cancellations
Before it ships, it is fully refundable.
Cancel any order—including a preorder—at any point before it ships and you get the full amount back. Email your order number and that is the whole process.
| Arrived damaged | Tell me within 14 days. A photo or short clip helps; I will arrange a repair, replacement, or refund. |
|---|---|
| Changed your mind | Get in touch. Return shipping is yours and the pedal must come back in the condition it left in. |
| Restocking fee | None. |
04 / Warranty + repairs
Built to be opened.
Standard enclosures and jacks, socketed parts where it matters, and no potting or glue. These are designed to be repaired, not turned into landfill.
| Warranty period | One year from delivery against defects in parts and workmanship. |
|---|---|
| Covered | Component failure, bad joints, and switch or jack failure under normal use. |
| Not covered | Wrong power supply, liquid or drop damage, or modifications that went sideways. |
| After one year | Send it back and I will repair it at cost. That offer does not expire. |
| Start a repair | Email a description and, if possible, a photo of the pedal and its underside. |
05 / FAQ
Common questions.
And a few uncommon ones that keep turning up anyway.